When opening an extension toolbar such as Spatial Analyst or Publisher, everything is grayed out.

Cause
The extension has not been activated.

Solution or Workaround

1. Open ArcMap or ArcCatalog.
2. Select Tools > Extensions.
3. Check the box next to the desired extension.
4. Click Close.

Some settings that control ArcMap operations are not accessible through the interface. The Advanced ArcMap Settings tool provides a way to adjust some of those settings.

Procedure

1. Run SetupArcGIS.exe from the install location.
2. Select Add/Remove.
3. Expand the ArcObjects Developers Kit feature.
4. Set the Utilities option to 'Will be installed on local hard drive' and click Next.
5. Click Next again. This installs the Utilities.
6. After the install completes, navigate to Utilities:
   -For ArcGIS 8.1, from the ArcGIS folder, click Arcexe81\ArcObjects Developer Kit\Utilities\VBAdvancedSettingsUtility.
   -For ArcGIS versions 8.1.2 and higher, click \arcgis\arcexe\utilities.
7. Double-click the AdvAMSet.exe file to start the tool.

For more information about what the Advanced Settings Utility does, refer to the MS Word document called "ArcMap Advanced Settings Registry Keys. doc" that accomapanies the utility. It is found in the same directory as the utility.

ArcGIS 8 -- System files installed or modified with the ArcGIS Installatation.
==========================================================

Software packages installed or updated during the installation of ArcGIS
===========================================
Microsoft Windows Installer
Internet Explorer 5
ActiveX
Microsoft Data Access Component
Hyper Help
Visual Basic 6 for Applications
Rainbow Sentinel Drivers
================================

System Files installed
================================
Data Access Objects
------------------------
dao360.dll
Graphics Server
------------------------
graphs32.ocx
gsjpg32.dll
gspng32.dll
gsprop32.dll
gsw32.exe
gswag32.dll
gswdll32.dll

Repository
------------------------
repodbc.dll
reprc.dll

System Files
------------------------
asycfilt.dll
atl.dll
comcat.dll
ctl3d32.dll
hhupd.exe
mfc40.dll
mfc42.dll
mfc42u.dll
msvcirt.dll
oleaut32.dll
olepro32.dll
regsvr32.exe
stdole2.tlb
tlbinf32.dll
msvcrt.dll
msvcrt20.dll
msvcrt40.dll
msvbvm60.dll
riched32.dll
comctl32.ocx
comdlg32.ocx
msflxgrd.ocx
tabctl32.ocx
richtx32.ocx
mscomctl.ocx
mscomct2.ocx
msvcp50.dll
msvcp60.dll

Visual Basic
------------------------
comctl32.ocx
comdlg32.ocx
mscomct2.ocx
mscomctl.ocx
msflxgrd.ocx
msvbvm60.dll
riched32.dll
richedfx.exe
richtx32.ocx
tabctl32.ocx

Visual Basic Script
------------------------
dispex.dll
msscript.cnt
msscript.hlp
msscript.ocx
scrrun.dll
vbscript.dll

The following steps will reset the environment variables and the registry to perform a clean installation of ArcGIS. Old files or .dll's in the registry are removed. This process is performed on all local drives.

Procedure

1. Uninstall ArcGIS Desktop and Workstation versions, by clicking Start > Settings > Control Panel. Double-click Add/Remove Programs. Remove the entries for ArcGIS Desktop and ArcInfo Workstation.
2. Open Windows Explorer.
3. Navigate to the 'arcgis' folder and delete it.
4. Reboot the computer.
5. Place ArcGIS Desktop CD in the CD-ROM drive.
6. Close the Auto-Install window.
7. Click Start > Run.
8. Type the command:

   <CD-ROM drive letter>:\setup /cleanup

   Be certain to type a space character after the word 'setup'.

9. Click OK; the installation will begin.
Reboot and log in with the same administrative privileges.
10. To install ArcGIS Workstation in addition to ArcGIS Desktop, place the ArcGIS Workstation CD into the CD-ROM drive. Installation will automatically engage.
11. Reboot and log in with the same administrative privileges.

No you cannot. There are multiple ArcGIS products; ArcInfo, ArcEditor, and ArcView, with multiple versions for each; 8.0.2, 8.1, 8.1.2, 8.2, 8.3, 9.0 etc. When installing more than one ArcGIS product on a machine, you must install the same version number of every product.

The information in this article does not apply to ArcView 3.x

No, the cleanup functionality does not exist for version 9 of ArcGIS.

Error Message
When attempting to start ArcGIS Desktop or Workstation, the following error may occur:

"Flexlm Error -14: cannot find server hostname in network database. Server name: Not_Set"

Cause
When the product was initially installed, a license manager was not selected or the license manager selection was skipped. The desktop administrator entry was then set to Not_Set to denote that it is not set yet.

Solution or Workaround
Set the Desktop Administrator's 'License Manager' setting to the correct hostname of the license server.
Determine the computer's hostname by navigating to a command prompt by way of: Start > Run, type CMD, press the Enter key and type in the command HOSTNAME. This returns the hostname of the machine.
Open Desktop Administrator by way of Start > Programs > ArcGIS > Desktop Administrator.
Navigate to the License Manager folder in desktop administrator.
Click 'Change' and type in the hostname obtained in Step 1. Click OK to finalize the changes.

Steps to uninstall an extension to the ArcGIS Desktop sotware without unistalling the entire software package.

1. Start > Settings > Control Panel > Add/Remove Programs.
2. Highlight ArcGIS Desktop.
3. Click Change.
4. Click Add/Remove in the Installer window.
5. Expand Extensions.
6. Select and expand the menu for the extension to be uninstalled.
7. Choose "X Entire feature will be unavailable."
8. Click Next, then Finish

This document details how to manually enter the ArcView Single Use registration information into the Desktop Administrator using the fax option.

1. Go to Start > Programs > ArcGIS > Desktop Administrator > Register ArcView and Extensions > Register Now.
2. Choose "I have received an authorization file from ESRI and am now ready to finish the registration process" and click Next.
3. Choose "I received the authorization file by fax, phone, or mail" and click Next.
4. On the left pull down (Product) and fill in the information with the authorization file you received, which looks similar to this:

   
   FEATURE ProductFX     ESRI 8.1     01-jan-00 uncounted
   AA9A9999A99A999AA99A
           VENDOR_STRING=UNK123456789 HOSTID=AV_UNKEY=123456789
           vendor_info="BBB11BBBBB111BBB1111" ck=999

5. With the fax option in the Desktop Administrator, enter your registration information using your authorization file:

   ArcView Registration Number:
   UNK123456789
   Time-out date:
   01-jan-00
   Version:
   8.1
   Authorization code 1:
   AA9A9999A99A999AA99A
   Authorization code 2:
   BBB11BBBBB111BBB1111
   Validation code:
   999

6. Click Next and then Finish

No. The License Manager for ArcGIS 9.0 has had a number of changes made and those changes are not compatiable with previous versions of ESRI software. ArcGIS Desktop and ArcInfo Workstation 9.0 must connect with an ArcGIS 9 License Manager.

ArcGIS 8.x will not work with an ArcGIS 9 License Manager. ArcGIS 8.x will continue to use the same ESRI License Manager version as in the past.

For more information on installing both versions of the License Manager on the same machine, see the Related Information section below.

This documents details the steps necessary to register the extensions for ArcGIS Single Use software.

Prior to beginning this process ensure that you have a valid registration number for each extension, as well as the registration number for the Desktop Single Use software. If any of these numbers are missing contact ESRI Customer Service before continuing.

Procedure
Each extension for ArcGIS Single Use has its own unique registration number. The same UNK or EVA number cannot be used in multiple registration fields.

Follow the steps below to register ArcGIS Single Use and its extensions. The user logged in must have administrator privileges.

1. Go to Start > Programs > ArcGIS > Desktop Administrator.
2. In the left pane click either 'Register ArcView and Extensions' or 'Register SingleUse and Extensions.'
3. In the right pane click Register Now.
4. Choose either of the following options as they will both guide you through the same wizard:

   'I have installed ArcView and need to register the software'
   or
   'I have already registered the software and need to register additions ArcGIS extensions'

5. Choose the method to process the registration. The Internet method is the quickest.

   The remainder of this document assumes the Internet method was selected.

6. Over the next two screens fill in the requested information.
7. In the screen titled ArcView or ArcEditor Registration Number, enter the UNK number for either ArcView or ArcEditor and click Next.
8. If registering ArcGIS Extensions choose the appropriate option.

   The wording varies for different versions.

9. Enter the UNK numbers for each of the extension to be registered. Each extension should have its own unique registration number.
10. Complete the registration wizard.
11. Activate the registered extensions.

Yes, with some of the Service Pack installs it may be necessary to re-register ArcView Single Use.

Instructions provided describe how to install ArcGIS and the licensing for both Single Use and Concurrent Use.

Procedure
Select the desired Installation Type.

• SINGLE USE INSTALLATION INSTRUCTIONS:
  
  Verify the ArcGIS Media kit is accessible as well as the UNK registration numbers before starting the install.
  
  1. Insert CD 1 from the ArcGIS media kit.
  2. The installation wizard begins, select the option, 'Install for Individual Use'.
  3. Proceed through the wizard, and accept all of the default options.
  4. At the end of the wizard, a prompt to install additional components such as ESRI Crystal Reports and Tutorial Data appears. Select the additional options to install, and go through the installation wizards for each.
  5. At the end of these wizards, a prompt to register the product appears. Go through the registration wizard and enter the appropriate information including the customer information, and the UNK registration numbers.
  
    An Internet Connection is required to Register.
  6. If it does not prompt for registration at the end of the installation, activate the registration wizard by navigating to: Start > Programs > ArcGIS > Desktop Administrator, and select the folder Register Single Use and Extensions. Then select the Register Now button.
  7. Finish out of the wizard, and the ArcGIS suite of software should be accessible.
  
  
• CONCURRENT USE INSTALLATION INSTRUCTIONS:
  
  Verify the ArcGIS Media kit is accessible as well as a hardware key and a license file that matches the number printed on the hardware key. This number should be 8 digits in length, and start with a 3.
  
  1. Select the machine to install the license manager on and insert CD 1 from the ArcGIS media kit.
  
    This can be a local workstation or a server.
  2. The installation wizard appears and lists three options. Select the option, 'Install License Manager Only'.
  3. Proceed through the license manager wizard accepting the default options, and when prompted, navigate to the license file.
  4. Finish the wizard and reboot the machine. While the machine is rebooting, plug in the hardware key.
  
  
    This concludes the install process for the license manager.
  
  5. Select the machine, or machines to install the ArcGIS suite on, and perform the software installation on each of the machines.
  6. Insert CD 1 from the ArcGIS media kit and select the option, 'Install for Individual Use'.
  7. The wizard prompts for the location of an operational license manager. If the license manager is installed locally, it detects it and asks if it should be used. Select Yes. If the license manager is installed on another machine, navigate the network for the machine that the license manager software is installed on, and then continue with the wizard.
  8. Go through the wizard and accept the default options.
  9. At the end of the wizard, a prompt to install additional components such as ESRI Crystal Reports and Tutorial Data appears. Select the additional options to install, and proceed through the installation wizards for each.
  10. At the end of these wizards, the ArcGIS suite of software should be accessible.